Policies

Cancellations and reschedules made less than 48 hours prior to your appointment time are considered “late cancellations” and will result in a charge of 50% of your booked service. For emergency situations, please call or text ASAP. No-call no-shows will be charged 100% of the original booked service price. This amount cannot be applied toward any future services. A client with repeated cancellations or no-shows/ failure to abide by spa policies will be terminated from booking future appointments at The Skin Bar.

You will not be able to book your next appointment until the cancellation/no-show fee is paid in full. All charges will be applied to the card placed on file at the time of booking. Declined cards will be unable to re-book until fee is paid. Any deposits made for virtual appointments are non- refundable.

Please call to notify us in the event that you are running late. If you arrive more than 15 minutes past your appointment time, it will be considered a no-show. You may be asked to reschedule, and charged a fee of 50% of your scheduled service. It is important that we have enough time to thoroughly consult and treat your skin. Your treatment time may be shortened to avoid inconveniencing the client that has a booking after you.

We kindly ask that you do not bring any guests with you to your appointment unless they are scheduled to receive a treatment as well. ​For the safety and enjoyment of you, your child, and other clients in the building, we ask that you leave your child at home or that they be accompanied by another adult while you receive your service.

There are no returns or exchanges for products purchased in office at The Skin Bar. However, in the event of a proven reaction, please email heather@heatherrossiesthetics.com within 5 days of purchase to discuss options with us.

​Returns of SkinBetter products purchased through the online website links fall under the return policies of those websites as they are separate entities from The Skin Bar. Those websites should be contacted in the case of receiving a damaged product or returns.

Bring in all of your current skincare products that you’re using on a daily basis - or at least a list. We want to know what is going on your skin so that we can safely treat it.

Keep an open mind! We may recommend different services for you aside from what you may want to receive. Your best interest is always priority here.

We value the privacy of our shoppers and are committed to protecting their personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to ensure its security. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Information: When you make a purchase or create an account, we may collect personal details such as your name, email address, phone number, billing and shipping addresses, and payment information.

How We Use Your Information

We use the collected information for various purposes, including:

Order Processing: To process and fulfill your orders, including managing payments, shipping, and providing customer support.

Account Management: To manage your account, verify your identity, and provide you with a personalized experience.

Communication: To contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you.

Improvement of Services: To analyze and improve our services, website functionality, and user experience.

Security: To detect, prevent, and address technical issues and protect against fraud.

Sharing of Information

We do not sell your personal information to third parties. We may share your information with:

Service Providers: We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, perform service-related activities, or assist us in analyzing how our services are used.

Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

Data Security

We take the security of your personal information seriously and use commercially acceptable means to protect it. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

You have the right to:

Access and Update: Access and update your personal information at any time through your account settings.

Opt-Out: Opt-out of receiving marketing communications from us by following the unsubscribe link provided in the emails.

Delete: Request the deletion of your personal information, subject to certain exceptions provided by law.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: Heather@LoveTheSkinBar.com

By phone:315-901-8750